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Welcome to Funverse. Before you immerse yourself in the digital worlds we build, we at FUNVERSE STUDIOS LTD. (hereinafter "we," "us," or "Funverse") wish to have a frank conversation with you. At the heart of this conversation is your privacy—something we regard as a fundamental digital right and the bedrock upon which your secure exploration, creation, and connection are built.
This "Privacy and Data Philosophy" (hereinafter "this Policy") is not a cold document piled high with legal jargon, but rather a transparent blueprint of our data practices and our solemn response to the trust you place in us. It will explain in detail how, why, and under what circumstances we collect, use, store, share, and protect your personal information throughout the entire lifecycle of your interaction with our services, including but not limited to our games, websites, applications, and all related platforms (collectively, the "Services").
We firmly believe that exceptional experiences are built on a foundation of mutual respect, and respect for your privacy is the starting point for all our work. We are committed to translating complex privacy concepts into clear, understandable language, empowering you with genuine knowledge and control.
When you choose to use the Services, you signify that you have carefully read, fully understood, and agreed to all the data practices described in this Policy. If you have reservations about or disagree with any part of this Policy, we kindly ask that you do not use the Services. Your trust is our most valued asset.
This Policy applies to all individual users who access and use the Funverse Services. It applies to you regardless of how you interact with us—whether through a personal computer, mobile device, game console, or any other existing or future technology platform, and whether you are a registered user or an unregistered visitor.
It is important to note that the Services may contain links to third-party websites, plugins, or services, such as social media sharing buttons or third-party login services. These third parties have their own independent privacy policies and data practices, which are not governed by this Policy. We encourage you to carefully read the privacy policies of any third-party service before interacting with them. We do not assume any responsibility or liability for the data practices of any third party.
To provide, maintain, and continuously optimize a feature-rich, personalized, and secure digital ecosystem, we need to collect certain types of information. We categorize this information into the following main groups.
Information You Provide Directly to Us
When you actively engage in specific interactions with the Services, we collect data that you voluntarily provide.
Account Registration Information: When you create a Funverse Account, we ask for necessary identifiers such as your email address, a username (nickname) you create, and a password. Please note that your password will be encrypted, and we cannot view it directly.
Profile Information: You may choose to enrich your personal profile by uploading an avatar, writing a personal bio, selecting badges that represent you, or displaying your achievements. This information you provide is used to showcase your personality within the community.
Communications with Us: When you contact our customer support team through any channel, participate in our surveys, sign up for beta testing, or post comments on our official forums or social media pages, we collect all information contained in your communications, including your contact details, the description of your issue, and the record of our conversation.
Other Information Provided with Your Explicit Consent: For certain specific activities or features, we may request additional information. In such cases, we will clearly inform you of the purpose of the information before collection and obtain your explicit consent.
Information We Collect Automatically When You Use the Services
When you access and use the Services, our systems automatically record certain technical and behavioral data. This information is crucial for ensuring the proper functioning of the Services, analyzing performance, maintaining security, and enhancing your experience.
Device and Technical Information, which includes your IP Address used to determine your approximate geographic location, and Device Attributes such as your device model, operating system, and browser type to optimize compatibility. We also collect Unique Device Identifiers like advertising IDs to recognize your device for analytics and settings.
Usage and Gameplay Data, which covers your Service Interaction Data like pages visited and features used, your In-Game Behavior Data such as game progress and interactions with other players, and Error and Crash Data to help us locate and fix technical problems.
Information Collected Through Cookies and Similar Technologies is also gathered. We use essential, functional, performance, and marketing cookies to authenticate users, remember preferences, analyze service interaction, and measure marketing effectiveness. You can typically manage these technologies through your browser settings.
Information We Obtain from Third-Party Sources
In certain situations, we also obtain information related to you from our partners and third-party services.
Login via Third-Party Platforms: If you use a third-party account (like Google or Apple) to log in, you authorize that platform to share some of your account information with us, such as your public profile and email address.
Information from Platform Partners: When you use our Services through platforms like Steam or the App Store, they may provide us with aggregated or anonymous data for purchase verification or sales statistics.
Information from Advertising and Analytics Partners: We may receive non-personally identifiable information about your interests and demographics from our partners to help us better understand our user base and measure ad effectiveness.
We adhere to the principles of lawfulness, fairness, and necessity when using your information. We strictly limit the use of data to the following purposes, all aimed at creating a better, safer, and more engaging Funverse ecosystem for you.
To Provide, Maintain, and Operate the Services
This is the core purpose of our data processing. It includes creating and managing your account, verifying your identity, processing your requests, saving your progress and preferences, enabling social features, and providing technical support.
To Improve, Optimize, and Develop the Services
We leverage data to drive innovation. This includes analyzing user behavior to understand popular features, monitoring service performance, diagnosing technical issues, conducting research for new development, performing A/B testing, and balancing game mechanics.
To Personalize Your Experience
We want Funverse to feel unique to you. This includes recommending relevant content and activities, customizing the service interface to suit your habits, and displaying more relevant promotional information where permitted by law.
To Communicate with You
Maintaining effective communication is crucial. This includes sending important administrative notices about service updates or account security, sending marketing communications with your consent (from which you can always opt-out), and responding to your inquiries.
To Maintain Security and Fairness
Protecting our community is our highest responsibility. This includes detecting and responding to fraud, cheating, and other violations of our Terms, protecting the rights and safety of Funverse and its users, and moderating user-generated content.
To Fulfill Legal Obligations and Proceedings
As a responsible corporate citizen, we must comply with the law. This includes complying with legal requests, enforcing our legal rights, and defending against legal claims.
We understand the sensitivity of your information and will never sell your personal information. We only share your information with third parties in the following limited, necessary, and transparent circumstances.
Sharing within the Services
Some of your information, such as your username and avatar, is public and visible to other users within the Services to enable the social experience. Please be mindful of this when setting up your profile.
With Service Providers and Partners
We collaborate with trusted third-party companies to assist us in operating and improving the Services. These partners, such as cloud infrastructure providers and data analytics services, may only access your information according to our instructions and must adhere to strict confidentiality and security obligations.
For Legal Reasons and Protection
We may, in good faith, disclose your information if reasonably necessary to respond to a legally binding request, enforce our Terms of Service, address fraud or security issues, or protect the rights, property, or safety of Funverse, our users, or the public.
In the Context of a Business Transaction
If Funverse is involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. We will take reasonable steps to ensure the recipient continues to protect your information in a manner consistent with this Policy and will notify you of the event.
With Your Explicit Consent
For any sharing of information outside of the circumstances described above, we will first seek your explicit consent.
We acknowledge and respect the various legal rights you have over your personal information. We are committed to providing convenient tools and clear processes to enable you to effectively exercise these rights.
Right of Access
You have the right to access the personal information we hold about you. You can typically view your main information by logging into your account. For more comprehensive requests, please contact us.
Right to Rectification
If you find that your information is inaccurate or incomplete, you have the right to request that we correct it. You can usually modify most of your information directly in your account settings.
Right to Erasure ('Right to be Forgotten')
You have the right, under certain conditions, to request that we delete your personal information. You can delete your entire account through the account deletion feature. Please note this action is irreversible, though we may retain archival copies for legal or dispute resolution purposes.
Right to Restrict Processing
In certain circumstances, such as while contesting the accuracy of your information, you have the right to request that we temporarily stop processing your personal information.
Right to Object to Processing
When our data processing is based on our "legitimate interests," you have the right to object. You have an unconditional right to object at any time to our use of your information for direct marketing.
Right to Data Portability
Where technically feasible, you have the right to request to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent
If our data processing is based on your consent, you have the right to withdraw that consent at any time.
Managing Your Choices
You can manage marketing communications via unsubscribe links, control cookies through your browser settings, and manage mobile device permissions through your device's system settings.
To exercise any of these rights, please contact our privacy team. To protect your security, we may require you to verify your identity before processing your request.
We have implemented and continuously maintain a comprehensive set of technical and organizational security measures, consistent with industry standards, designed to protect your personal information from unauthorized access, use, disclosure, alteration, damage, or loss.
Our technical measures include encryption for data in transit, hashing for sensitive data at rest, and deployment of firewalls and intrusion detection systems. We also enforce strict internal access control policies.
Our organizational measures include internal data security policies, regular employee training, strict data processing agreements with partners, and an emergency response plan for data breach incidents.
Despite our significant efforts, please understand that no information system is absolutely secure. The inherent risks of the internet environment mean we cannot guarantee 100% security. You transmit information to us at your own risk.
We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy and for the periods required by applicable laws and regulations. Our retention periods are primarily determined by criteria such as your account's active status, legal and regulatory requirements, dispute resolution needs, and backup cycles.
For personal information that is no longer needed, we will take secure measures to delete or anonymize it.
Funverse operates as a global company. Consequently, your personal information may be transferred to, processed, and stored in places outside of your country of residence, where data protection laws may differ.
Regardless of where your information is transferred, we are committed to providing it with an equivalent level of protection. We will ensure the lawfulness and security of cross-border data transfers by using appropriate legal mechanisms, such as Standard Contractual Clauses, to ensure your rights are fully protected.
Protecting the privacy of children is critically important to us. The Services are not directed to or intended for children under the relevant legal age of digital consent in their country of residence.
We do not knowingly collect personal information from any child under that legal age. If we discover that we have inadvertently collected such information, we will take immediate steps to delete it from our records.
If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately. We will work with you to resolve the issue.
Policy Updates
As our Services evolve, we may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting a prominent notice within the Services or by other appropriate means. We encourage you to review this Policy periodically. Your continued use of the Services after an update constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, comments, or suggestions about this "Privacy and Data Philosophy," or if you wish to exercise any of your privacy rights, please feel free to contact our Privacy Team or Data Protection Officer.
Legal Company Name: FUNVERSE STUDIOS LTD.
Attention: Privacy Team / Data Protection Officer
Registered Office Address: 5307 Victoria Drive, Suite 851, Vancouver, BC V5P 3V6 CANADA
Official Contact Email: [email protected] (Please include "Privacy Inquiry" in the subject line for faster processing)
Your privacy is of the utmost importance to us, and we are committed to addressing every inquiry with care and attention. Thank you for taking the time to understand Funverse's data philosophy.